Sustainability roadmap

NWF Group has developed our commitment to delivering long-term sustainable value by defining our 2040 ambitions and aligning our reporting measures to drive progress towards them.

Critical to our success is collaboration between our businesses and key stakeholders and our focus going forward will be to define key milestone targets against which we can measure our progress.

2023

What have we done?

Committed to four long-term ESG ambitions including a net zero target.
Identification of key ESG reporting measures across four strategic objectives and embedded into monthly reporting.
Initial target setting and specific ESG initiatives identified.
Development of the measurement of our metrics.
Embedded ESG Steering Committee.
Preparation of our first TCFD disclosures.
Introduction of our Group-wide Supplier Code of Conduct.
Continued improvement of our near miss reporting and embedding a culture of safety.
Measurement of customer NPS score through the Happiness Index.

Key achievements

Key safety metrics defined and health and safety-specific initiatives discussed monthly by the ESG Steering Committee.
The Group has created a new supplier due diligence process and has shared our Supplier Code of Conduct with all our suppliers during FY23.
Improved our eNPS score by 0.8 points through targeted actions across the Group to demonstrate our investment in our people and to grow our culture.
An assessment of environmental impact (including carbon emissions impact) is now included in all major capital investment projects.

2024

Where are we now?

Committed to four long-term ESG ambitions including a net zero target.
Enhanced reporting of our key ESG reporting measures across four strategic objectives.
Specific ESG initiatives developed.
Development of the measurement of our metrics.
Embedded ESG Steering Committee.
Enhancement of our CFD disclosures.
Introduction of our Group-wide Supplier Code of Conduct.
Continued improvement of our near miss reporting and in embedding a culture of safety.
Measurement of employee and customer NPS score.

Key targets

A renewed focus on health and safety following the successful recruitment of a Group HR Director. Health and safety teams across the businesses are now working in close collaboration to drive a refreshed strategy and improve the score of key safety metrics. A near miss reporting tool has been rolled out successfully across the Group to support this.

We have measured the diversity of our colleague population to support with the creation of a diversity and inclusion policy.

RIDDORs have reduced by 58.8%.

100% of our fleet met EURO 6 standards.

Achievement of B Corp accreditation in Food.

2025/2026

What will we do over the next two years?

Embed a refreshed people and health and safety strategy following the recruitment of the Group HR Director.
Deliver a robust management training programme to all levels of our manager colleagues throughout the Group.
Development of our CFD disclosures.
Embed ESG initiatives within the NWF business model.
Continued investment in fleet and trialling of emerging technologies.
Creation of a diversity and inclusion policy.
Implementation of new learning and development programmes for our people.

Key targets

Aim to reduce number of road accidents, lost time injuries and RIDDORs from current reported metrics, embedding a behavioural safety approach to encourage positive, open dialogue about safety in all our operations.
Maintain and improve OTIF scores and, having provided our Supplier Code of Conduct to our suppliers, ensure this is maintained and provided to all new suppliers.
Roll out further employee engagement surveys and identify key areas to improve employee satisfaction and wellbeing. Develop our diversity and inclusion strategy. Set a target for our net promoter score by business.
To focus on driver behaviour to improve miles per gallon (‘MPG’).

2027

What are our medium-term commitments and ambitions?

Improve standards and policies, risk assessments and collaboration with our supply chain to maximise positive impacts for our stakeholders.
Broaden our training and professional development programmes and wider employee wellness initiatives.
Continue to invest in the latest truck technology and fuel sources, and plan for renewable energy transition.

2020 baseline metrics

1,517 driver training hours in Food. Improved to 8,989 in 2024.
17 RIDDORs. Now at 7 at 31 May 2024.
18 Feeds Academy trainees. Total trained to date 46.
Total emissions of 31,533 tCO₂e.Decreased by 5.2% to 31 May 2024.
21.21 tCO₂e/sq ft1, reduced to 19.8 tCO₂e/sq ft1 at 31 May 2024.

¹tCO₂e/year defined as tonnes of CO₂ equivalent per year.