Our sustainability progress and future goals

Critical to our success in meeting our overall ESG target of meeting net zero by 2040 is collaboration between our businesses and key stakeholders. Our focus in the next reporting period will be to define key milestone targets and start to understand how we define and measure our Scope 3 emissions.

2026

Where are we now?

  • Committed to four long-term ESG ambitions measured by five principal targets.
  • Enhanced reporting of our key ESG reporting measures across four strategic objectives.
  • Specific ESG initiatives developed.
  • Development of the measurement of our metrics.
  • Continuation of the ESG Steering Committee.
  • Enhancement of our CFD disclosures.
  • Continued improvement of our near miss reporting and in embedding a culture of safety.
  • Measurement of employee and customer NPS score.

Key achievements

  • During the year, the Group has focused on implementing measures to reduce fuel and energy consumption.

2027–2028

What will we do over the next two years?

  • Continue to roll out a health and safety strategy.
  • Deliver a robust management training programme to all levels of our manager colleagues throughout the Group.
  • Development of our CFD disclosures, including a quantified scenario analysis, as we better understand the financial implications of the risks facing the business.
  • Embed ESG initiatives within the NWF business model.
  • Continued investment in fleet and trialling of emerging technologies.
  • Updating of our diversity and inclusion policy.
  • Implementation of new learning and development programmes for our people.

Key targets

The Board has identified five principal ESG targets: miles per gallon or its business-specific equivalent; Lost Time Incident Frequency (‘LTIF’); number of RIDDORs; Employee NPS and On Time in Full (‘OTIF’) deliveries or its business‑specific equivalent.

During 2026, we have:

  • Reviewed and revised the Group’s ESG ambitions, focusing on what can be delivered within the constraints of technology;
  • Set five principal targets that each business in the Group reports against; and
  • Re-focused climate-related risks and opportunities.

2029>

What are our medium-term commitments and ambitions?

  • Improve standards and policies, risk assessments and collaboration with our supply chain to maximise positive impacts for our stakeholders.

  • Broaden our training and professional development programmes and wider employee wellness initiatives. 

  • Continue to invest in the latest truck technology and fuel sources, and plan for renewable energy transition.

2040

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