Business model
Focused on value creation
Our focus
Each of our trading divisions has scale and good market position, and is both profitable and cash generative.
Click an area of the business model to find out more.
Excellence in customer service
Customer service is the number one priority. Whether it is reaching nine out of ten callers who have run out of fuel on the same day, delivering excellent service levels in food or delivering to farm within 24 hours when needed by farmers.
Building on a solid platform
The Group has established a solid platform with strong profit development and cash conversion. Competitive banking facilities support the Group’s development.
Understanding our markets
Established in 1871, the Group adds value to our customers through an in depth knowledge of the oil, food distribution and agricultural markets.
Our key strengths
- Industry leading customer service from 25 depots across the UK
- Scale delivers efficiency and value for commercial and domestic customers
- Delivery flexibility focusing on delivering to oil users who have experienced a run-out
- Supply agreements with major oil companies for security of supply and competitive pricing
Our key strengths
- Market leading national ambient grocery consolidation service
- High service levels
- Award winning IT team and industry leading systems with customers utilising live stock and delivery data
- Efficient warehousing and transport delivering a value proposition for food manufacturers and importers
- High warehouse and vehicle asset utilisation
Our key strengths
- Key nutritional advisor to over 4,550 ruminant farmers across the UK
- Technical support for farmers to improve yields and farm profitability
- Class leading customer service
- Manufacture of high quality products
- High asset utilisation of mills and blend sheds delivering value to customers
- Efficient transport fleet delivering direct to farm
Our key strengths
- Industry leading customer service from 25 depots across the UK
- Scale delivers efficiency and value for commercial and domestic customers
- Delivery flexibility focusing on delivering to oil users who have experienced a run-out
- Supply agreements with major oil companies for security of supply and competitive pricing
Our key strengths
- Market leading national ambient grocery consolidation service
- High service levels
- Award winning IT team and industry leading systems with customers utilising live stock and delivery data
- Efficient warehousing and transport delivering a value proposition for food manufacturers and importers
- High warehouse and vehicle asset utilisation
Our key strengths
- Key nutritional advisor to over 4,550 ruminant farmers across the UK
- Technical support for farmers to improve yields and farm profitability
- Class leading customer service
- Manufacture of high quality products
- High asset utilisation of mills and blend sheds delivering value to customers
- Efficient transport fleet delivering direct to farm
How value is created
Customers
Excellent service provided to 130,000 customers across the Group, the number one priority.
130,000 TOTAL CUSTOMERS
(2020: 120k)
Employees and community
Year on year increase of 117 employees, investing in the local
community and the future of NWF.
1,263 employees of whom 371 have been with us longer than 10 years.
Shareholders
Total shareholder return by the continued profitable development of our businesses through a combination of organic growth, capital investment and selective acquisitions.
7.2P TOTAL DIVIDEND PER SHARE
(2020: 6.9p)
