Business model
Each of the divisions provides the opportunity for future development and growth.
Our focus
Each of our trading divisions has scale and good market position, and is both profitable and cash generative.
Excellence in customer service
Across the Group customer service is the number one priority. Whether it is reaching nine out of ten callers who have run out of fuel on the same day, delivering excellent service levels in food or delivering to farm within 24 hours when needed by farmers, the business strives to provide the highest quality of service in all areas.
Building on a solid platform
The Group has established a solid platform with strong profit development and cash conversion which has reduced debt. Renewed competitive banking facilities and a substantial asset base will support the Group’s development.
Understanding our markets
Established in 1871, the Group has over 140 years’ experience in adding value to our customers through an in depth knowledge of the agricultural, distribution and oil markets.
Our key strengths
- Industry leading customer service from 19 depots across the UK
- Scale delivers efficiency and value for commercial and domestic customers
- Delivery flexibility focusing on delivering to oil users who have experienced a run-out
- Supply agreements with major oil companies for security of supply and competitive pricing
Our key strengths
- Market leading national ambient grocery consolidation service
- High service levels
- Award winning IT team and industry leading systems with customers utilising live stock and delivery data
- Efficient warehousing and transport delivering a value proposition for food manufacturers and importers
- High warehouse and vehicle asset utilisation
Our key strengths
- Key nutritional advisor to over 4,750 ruminant farmers across the UK
- Technical support for farmers to improve yields and farm profitability
- Class leading customer service
- Manufacture of high quality products
- High asset utilisation of mills and blend sheds delivering value to customers
- Efficient transport fleet delivering direct to farm
Our key strengths
- Industry leading customer service from 19 depots across the UK
- Scale delivers efficiency and value for commercial and domestic customers
- Delivery flexibility focusing on delivering to oil users who have experienced a run-out
- Supply agreements with major oil companies for security of supply and competitive pricing
Our key strengths
- Market leading national ambient grocery consolidation service
- High service levels
- Award winning IT team and industry leading systems with customers utilising live stock and delivery data
- Efficient warehousing and transport delivering a value proposition for food manufacturers and importers
- High warehouse and vehicle asset utilisation
Our key strengths
- Key nutritional advisor to over 4,750 ruminant farmers across the UK
- Technical support for farmers to improve yields and farm profitability
- Class leading customer service
- Manufacture of high quality products
- High asset utilisation of mills and blend sheds delivering value to customers
- Efficient transport fleet delivering direct to farm
How value is created
Customers
Excellent service provided to over 60,000 customers across the Group, the number one priority.
64,000 TOTAL CUSTOMERS
Employees and community
Year on year increase of 75
employees, investing in the local
community and the future of NWF.
75 NEW JOBS CREATED AND EMPLOYEES TRAINED
Shareholders
Total shareholder return by the continued profitable development of our businesses through a combination of organic growth, capital investment and selective acquisitions.
6.3P TOTAL DIVIDEND PER SHARE
