Together, we are working to deliver long-term sustainable value.

NWF Group is committed to delivering long-term sustainable value across each of our three divisions. In order to deliver on our ambitions we rely on the support of our customers, suppliers, employees and other key stakeholders.

Our sustainability strategy “Delivering sustainable value”, focuses on the top issues that are most significant to our stakeholders and where we have the greatest impacts on the environment and society. Our strategy consists of four strategic objectives that reflect our values and are designed to ensure that we take a proactive and responsible approach to the way we operate. Through our four strategic objectives we are committed to:

Our sustainability policy has been created to be shared with all our key stakeholders with the aim of promoting responsible practices. Our policy demonstrates our commitment to improving sustainability and ensures the highest environmental, ethical and social practices are adhered to.

  • To comply with, and exceed where practicable, all applicable legislation, regulations and codes of practice.
  • To integrate sustainability into all our business decisions, including during acquisitions, across all three of our divisions to ensure a consistent approach.
  • To minimise the environmental impacts of all office, manufacturing, warehouse, and transportation activities.
  • To make a positive impact on our stakeholders and understand their individual needs.
  • To encourage our customers and suppliers to work with us to adopt process, products and technology that seek to make us more sustainable.
  • To continually review and strive to improve our sustainability performance.

Click here to view our sustainability policy


Create a culture of safety

We are committed to creating a culture of safety to protect our employees and the wider community. Fundamental to this is how we implement our safety first approach, and we continue to seek ways to improve by investing in new safety measures and advanced awareness training for our employees.

We are working hard to champion road safety measures, as well as improving our operations within our distribution centres, manufacturing and offices to create a culture of safety.

Our safety practices are overseen by Health & Safety Officers and are assisted by the engagement of specialist external advisors. Regular audits are undertaken as well as internal monthly and external annual reporting to the Board.

Implement a safety-first approach

We implement a safety-first approach in all activities with the ultimate aim of having no accidents or injuries. In particular, road safety for our employees and the general public is of significant importance, due to the number of miles completed by our fleet. We investigate thoroughly any incidents involving our fleet and seek to continually improve our safety processes with our distribution centres, depots, manufacturing sites and offices.

We have made great progress over the last few years in championing safety across the Group, initiatives in place include safe driver monitoring in Food, in-house driver CPC accreditation, new driver induction and awards programme using MPG and compliance as key factors.

We do everything we can to make sure our colleagues are safe at work.


Invest in our people

Our long-term success is dependent on our employees. We are committed to building a workforce for the future where our people are healthy, happy and can fulfil their potential. We recognise that engaged employees, who feel valued, are crucial to our business, and it also means they continue to be motivated and deliver the best possible service to our customers.

We achieve this by promoting a range of personal and professional development, and invest in people. We want to empower future generations by providing them with a place where they can learn and grow; this is essential to securing our talent pipeline.

Promote personal and professional development

Talent and management development is the key to our long-term future. At the heart of this, is our Sales Training Academy, in the Feeds division, which recruits and trains the next generation of nutritionists. Each individual receives a structured programme of training across all aspects of the Feeds business, both classroom based and on farm, alongside mentoring from our existing sales specialists.

In addition, we have appointed HR business partners across each of our three businesses, to ensure that we are providing the appropriate level of support for the recruitment, training and on-going development of employees at all levels.

Improve employee wellbeing

To ensure our employees have all the tools to reach their potential, we are investing in a number of wellbeing initiatives to ensure our employees are both happy and healthy.

We take a pro-active approach to addressing mental health issues and we have a number of trained Mental Health First Aiders, who have the practical skills to spot the triggers and signs of mental health issues, and provide guidance and support to anyone in need.


Build strong partnerships

The strength of our partnerships is at the heart of every decision we make. We continue to seek new ways to collaborate and innovate with our customers and suppliers to deliver long-term sustainable value.

We want to gain a deeper understanding of our customers’ needs so we can continue to offer them more choice, better quality and improved standards, as well as great value. To achieve this, we must focus on the way we interact with customers and continually monitor and improve performance.

Our partnerships with our suppliers are also vital; we expect our suppliers to conduct their businesses in an ethical and sustainable manner.


Respect the environment

We strive for continual improvement when it comes to our environmental performance, monitoring carbon emissions and waste across our supply chain and promoting a healthy environment, we hope to drive efficiencies across our operations.

Mitigating our carbon emissions

We recognise our responsibility to monitor carbon emissions across our entire portfolio, and seek to minimise the impact of our operations where possible. We achieve this is many ways, including investing in clean fleet and energy efficiency initiatives. Our new Crewe warehouse has been fitted with LED lighting to improve energy efficiency. Our response to the Streamlined Energy and Carbon Reporting regulations can be found within our annual report.

Maximise fleet capacity

Our approach to maximise fleet capacity to ensure no empty running miles provides the best environmental solution, across each of our divisions. On average, 70% of the total energy we consume is by making deliveries to customers using our transport fleet. Our transport fleet efficiency is a key part of our energy saving initiatives, looking for savings through more efficient driving, investment in clean modern vehicles and optimum routing.

Responsible use and protection of the natural environment

We are challenging ourselves to think differently, and by driving efficiencies across our operations we hope to minimise the amount of waste and plastics we produce, use resources more responsibly, and ultimately protect the natural environment.